A passenger being forcibly removed from a plane after refusing to give up his seat is the way one airline is treating their customers. As we know, airline travel already seems like a slaughter house. Like virtual cattle, travelers are often forced into lines, evaluated, processed, and packed into space with less and less comfort.
We must admit, not all of this is the fault of airlines. The Transportation Security Administration (TSA), its rules and its security checkpoints certainly contribute to the discomfort we all experience today. In addition to the TSA, we might also consider ourselves somewhat to blame. While we consumers demand lower and lower airfares, the airlines must comply to survive – while recovering their costs by adding preferred seating charges, checked baggage fees, reduced food options and increasingly cramped conditions.
The whole experience is indicative of our society’s larger demand for lower prices while we accept a gradual decline in product quality, customer service and attention to detail. In no time conditions fail to be tolerable, but like cattle to slaughter, we resolve ourselves to accept that there is nothing we can do.
We have experienced this in so many ways… in the way we now purchase our gasoline, our groceries, our overnight stays, our transportation, and our music (just to name a few). How often do we unwittingly avoid a locally-owned store to seek out a super deal at a discount business, asking for help and finding a blank stare coming at us from the person on the other side of the counter? As we demand lower prices from businesses that have become larger by swallowing up their smaller competitors, personal touch, product quality and customer care is being lost.
All is not lost! The good news is that there are still locally-owned companies like SF Framing who provide you with an authentic customer care experience. When you become a client of SF Framing, you will discover we provide a detailed explanation of how the process works, deliver the quality product you are looking for and complete our service for you on time and within your budget.
Customer Care isn’t dead at SF Framing. Come visit us today and allow us to demonstrate that for you!